Privacy Policy
Last updated: April 10, 2026
At LevelUp, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino platform.
Information We Collect
We collect personal information such as your full name, date of birth, residential address, email address, phone number, and government-issued identification for account creation, identity verification, and compliance with Australian anti-money laundering (AML) laws. Financial details including bank account information, payment card data, and transaction histories are gathered for processing deposits, withdrawals, and regulatory reporting. We also collect technical data like IP addresses, device information, and gaming activity records such as betting patterns and session durations to ensure platform security and responsible gambling measures.
How We Use Your Information
Your information is used to manage your account, verify identity, process payments, and provide gaming services in line with our terms and Australian gambling regulations. We utilise data for fraud prevention, security monitoring, and compliance with obligations to AUSTRAC and state gambling authorities. Additionally, it enables personalised gaming experiences, responsible gambling initiatives, and customer support while ensuring adherence to the Privacy Act 1988.
Information Sharing
We disclose personal information to regulatory bodies such as AUSTRAC for AML compliance, state gambling regulators, and law enforcement when required by law. Service providers like payment processors and identity verification services may receive data under strict confidentiality agreements aligned with the Australian Privacy Principles. We do not sell your information to third parties.
Data Security
We implement robust security measures including encryption of personal and financial data, secure servers, and access controls to protect against unauthorised access or breaches. Regular security audits and compliance with Australian privacy standards help safeguard your information throughout its lifecycle. Data is retained only as long as necessary for legal, regulatory, or business purposes, typically up to 7 years for financial records as mandated by law.
Your Rights
Under the Privacy Act 1988 and Australian Privacy Principles, you have the right to access, correct, or request deletion of your personal information held by us. You may also withdraw consent for certain processing, request details on data sharing, or lodge complaints with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been interfered with. We facilitate these rights through simple procedures and respond promptly to your requests.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and personalise your experience on our platform. These may include essential cookies for security and optional analytics cookies, which you can manage via browser settings or our cookie consent tool. Our practices comply with Australian privacy requirements.
Contact Us
For privacy concerns or to exercise your rights, please contact our Data Protection Officer. Email us at [email protected].